Refund policy

Refund Policy

Order Cancellations & Change of Mind

  • Standard Cancellations: Once an order is placed and confirmed, it cannot be canceled, modified, or returned due to a change of mind. All sales are final.

  • Pre-Order Cancellations: Pre-orders cannot be canceled or refunded once confirmed, as allocation and stock are reserved immediately upon order placement.

Damaged, Wrong, or Defective Products
If your item arrives damaged, defective, or incorrect, you are eligible for a replacement or resolution through our support process.

  • Reporting Timeframe: You must inspect your order and report any issues within 48 hours of package delivery.

  • Evidence Required: To initiate a claim, please email Write.kawaiikatta@gmail.com with:

    1. Your Order Number.

    2. Clear photos and a uninterrupted unboxing video showing the shipping label, packaging, and the damaged/defective/wrong item received.

Refund Method & Processing Time

  • Resolution Process: Once your claim and evidence are reviewed and approved, we will issue a replacement for the item. If a replacement is unavailable, a refund will be issued.

  • Refund Method: Approved refunds will be processed back to your original payment method within 5–7 business days.

Exclusions
The following items are strictly non-returnable and non-refundable under any circumstances:

  • Custom products or special personalized orders.

  • Items purchased on sale, clearance, or using promotional discount codes.

  • Gift cards.

  • Personal care, beauty, or hygiene-related items.

Contact Us
For any questions regarding order issues or claims, reach out to us at Write.kawaiikatta@gmail.com.