Shipping Costs: Shipping is completely free and already included in all listed product prices.
Customs & Import Fees: All customs duties, import charges, and related fees are fully covered by us and included in the listed price. There are no additional hidden costs upon delivery.
Processing Time: In-stock orders are processed and prepared for shipment within 1–3 business days.
Shipping & Delivery Estimates:
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Transit Time: Standard international transit takes approximately 7–14 business days after dispatch.
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Total Estimated Delivery: Your order will typically arrive within 8–17 business days from the purchase date (Processing Time + Transit Time). All delivery times remain estimates and are not guaranteed.
Pre-Order Items: Pre-orders are processed as soon as official stock arrives at our warehouse. Estimated release and dispatch windows are stated on each product page, and the standard shipping time applies once dispatched.
Liability & Risk of Loss: Kawaii Katta is not responsible for delays caused by shipping carriers, customs processing, or external events. Title and risk of loss pass to the customer once the package is handed to the shipping carrier.
Returns & Order Issues:
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No Returns / Change of Mind: We do not accept returns, cancellations, or exchanges due to a change of mind. All sales are final.
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Damaged, Defective, or Incorrect Items: If your order arrives damaged, defective, or with the wrong item, please contact our support team immediately so we can guide you through our support and resolution process.